Smiles on the R5

by Frank Roche on December 22, 2010

in Customer Service

I really like the regular conductor on my R5 train. He did me a really nice turn twice in the last couple days. I really appreciated that.

When you’re in HR and writing policies, how much latitude do you give people to make customers happy?

{ 0 comments… add one now }

Leave a Comment

Previous post:

Next post: