Make Your Customers Smile

by Frank Roche on December 15, 2010

in Culture, KnowHR

How do you make your customers smile?

I know how my Wawa does it. They put smiley faces on the lids of the creamers.

It starts my day off right every time I stop in.

If you’re in HR, what’s your equivalent of putting a smiley face on the milk? What makes your customers happy? Sometimes it’s the little things that matter. In HR, it’s a million little things. Think: Smile.

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