The Power of Politeness

by Frank Roche on October 27, 2010

in Management

I went to see a movie last night. The theater was only a third full, and lucky for me, no one was sitting in front of me. (It’s one of those old-fashioned theaters with the floor-level seats.) Then a couple came in just before the film started. They came to sit in the row right in front of me. The guy was tall — probably 6’4″ or so. And I thought, “Ugh…I just got comfortable, now I’ll have to move.”

Then this really great thing happened. Tall Man looked back at me. And asked his date to switch so that he wouldn’t be in front of me. I smiled and said, “You’re a nice man. And a tall man. Thank you!”

It was one of those good moments. Just a little thing. Him being polite. Me saying something about it. Just a little exchange of courtesy.

You know, that’s what employees want, too. To be acknowledged. To have their managers and HR recognize that they’re there. It’s the Power of Politeness.

Works every time.

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