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Flight of Fright: What Communication Lesson We Can Learn from Those Pilots Who Overshot the Airport by 150 Miles

Flight of Fright: What Communication Lesson We Can Learn from Those Pilots Who Overshot the Airport by 150 Miles

by Frank Roche on October 27, 2009

in Communication

Wanna hear something really scary? Those Northwest pilots who overflew the Minneapolis airport by 150 miles were distracted because they were using their laptops. Know why? Because their employee communication was written by zombies.

From news reports, the pilot and co-pilot were talking about their questionable employee communication, according to the Minneapolis Star-Tribune:

The pilots said they were at cruise altitude when they began discussing the new monthly crew flight scheduling system in place because of the merger between Delta and Northwest. Cole was providing instruction to Cheney, the captain, the report said.

You know what the problem was? The pilot didn’t understand how the schedule worked. Seriously, the dude can fly an airplane, probably has landed one on an aircraft carrier, but he couldn’t understand his employee communication. *That* is scary to me.

Wanna See Something Really Scary?

{ 3 comments… read them below or add one }


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