Warning: Declaration of thesis_comment::start_lvl(&$output, $depth, $args) should be compatible with Walker::start_lvl(&$output, $depth = 0, $args = Array) in /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php on line 0

Warning: Declaration of thesis_comment::end_lvl(&$output, $depth, $args) should be compatible with Walker::end_lvl(&$output, $depth = 0, $args = Array) in /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php on line 0

Warning: Declaration of thesis_comment::start_el(&$output, $comment, $depth, $args) should be compatible with Walker::start_el(&$output, $object, $depth = 0, $args = Array, $current_object_id = 0) in /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php on line 0

Warning: Declaration of thesis_comment::end_el(&$output, $comment, $depth, $args) should be compatible with Walker::end_el(&$output, $object, $depth = 0, $args = Array) in /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php on line 0
Communicate…Then Wait

Communicate…Then Wait

by Frank Roche on January 18, 2008

in Communication

Here’s the hallmark of effective HR communication: Have the nerve to stand your ground.

Scenario: You start the communication process about a new pay plan. You have a release schedule to cascade messages and technical details throughout your organization. You send out the first communication — and then you get criticized. Blistered. So what do you do?

Don’t Bend With the Wind
If your communication strategy is “bend with the wind,” then you panic. You question your plan. You worry. You ask your critics what you should do. You rewrite. You stumble. And you cave. Any communication credibility you had is gone.

Communicate…Then Wait
On the other hand, if your communication strategy is “commmunicate…then wait,” you process the criticism. You integrate essential information into your next communication. You realize that everyone with a pen thinks they’re a communicator, but you know you are. You’re confident because you planned. You resist the urge to over-react. And your credibility stays intact.

The Value of Perspective
What separates good HR communication from crappy HR communication is 1) getting it right; 2) speaking clearly, and: 3) having the guts to stick with your plan when you get a little criticism. When you have the courage of your convictions behind you, it’s easier to recognize when “criticism” is from one person, and not necessarily representative of thousands of opinions. Do people who like what you wrote speak up? Rarely. But the armchair critics sure do. Don’t let them get a disproportionate vote. Said simply, “Communicate…then wait.”

{ 5 comments… read them below or add one }


Fatal error: Uncaught Error: Cannot assign by reference to overloaded object in /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php:187 Stack trace: #0 /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php(47): thesis_list_comments() #1 /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php(31): thesis_comments->comments(Array, 4) #2 /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/comments.php(25): thesis_comments->output_comments(Array, Array) #3 /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-includes/comment-template.php(1161): require('/nfs/c10/h13/mn...') #4 /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/loop.php(102): comments_template() #5 /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/loop.php(18): thesis_loop->single() #6 /nfs/c1 in /nfs/c10/h13/mnt/143652/domains/knowhrplus.com/html/wp-content/themes/thesis_185/lib/classes/comments.php on line 187